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Answers to Your Questions
Will my information be sold to an outside source?
We DO NOT sell, rent, or trade your information to outside sources. We respect and protect your privacy.
Do you charge Sales Tax?
Rivah Shores, LLC does not charge sales tax for orders placed outside of the state of Virginia! If you order within the state of Virginia, you will be charged an additional 5% for sales tax
How can I pay for my order? Can I place an order other than on the web site?
We accept checks, Visa, MasterCard, Discover and PayPal.
Yes, we accept phone orders and fax orders!
How do I place an order and pay by check?
Complete your order. Indicate you will be paying by check and enter your check number in the box provided. Checks should be made payable to Rivah Shores, LLC and mailed to:
• Rivah Shores, LLC
• 173 Piney Forest Drive
• Colonial Beach, VA 22443
Checks must be received by Rivah Shores LLC no later than 10 days after order is placed.
How are returns handled?
Should you wish to return an item to our inventory, there will be a 20% restocking fee and shipping & handling will not be refunded. If the item is defective outside the normal product quality then we will gladly replace or refund the item at the discretion of our claims department. All damaged goods, and defects are to be reported to us within five (5) business days after your shipment was received. Since we self-insure all shipments, you need not pay for insurance. Replacements or refunds are the sole discretion of our claims department. If an item is returned because the customer does not "like" it, then the return policy and fees apply. PayPal policies advise that the buyer must pay for return fees. This is in all cases and return shipping is never paid by our company, except in rare situations.
How are items shipped?
We ship via UPS. Shipping charges are based on weights. All shipments are self insured.
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Free Shipping on orders over $200.
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Note: All prices in US Dollars
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